Shipping Policy
Please expect delays. Orders made from December 22, 2023 to January 2, 2024, will be processed on January 3, 2024 and will be shipped by January 10, 2024.
We do not offer express shipping and we do not ship outside of the Philippines.
Orders will be delivered by our official partner couriers. You will receive the tracking details by email once your order has been processed.
Please note that our couriers will respect and follow all government and barangay mandated Community Quarantine guidelines. In light of this, some areas may experience longer delays in shipping. We will do our best to keep you updated of any changes and delays in shipping days.
Order cut-off is at 7:00 AM on business days. Orders made after 7:00 AM will be processed the next business day. For example, if you order an item at 12:00 PM on Saturday, your order will be processed on Monday, assuming Monday is not a holiday.
The standard delivery schedule is as follows:
- Metro Manila – 1 to 2 business days
- Luzon – 5 to 8 business days
- Visayas and Mindanao – 7 to 14 business days (except Cebu City)
- Cebu City – 12 to 19 business days
Please note that the delivery lead times only count business days and do not include Sundays and holidays.
If an item is returned to Focus Global Inc. by the courier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.
If a shipment is stolen or damaged due to delivery, please report the incident to DMC Philippines via email at dmcmegamall@gmail.com and provide your order number for immediate resolution.
Shipping Fee
We offer free shipping for a minimum order of P1,500. Orders below P1,500 are subject to standard shipping fees.
We will only cover shipping on the initial order. All additional shipping charges for any reason of any kind are the responsibility of the buyer.